Members of the public have a right to demand better services and greater accountability from central and local government, delegates heard at a major Commonwealth conference in Malaysia today.
At the opening of the Commonwealth Association for Public Administration and Management (CAPAM) conference, Secretary-General Patricia Scotland encouraged public servants to be less “cautious and timid”, to embrace a culture of creativity, and to tackle corruption.
“Most public services lack the competitive spark that normally spurs private sector enterprises to craft new products and services. There is sometimes a lack of appetite for innovation and invention,” the Secretary-General stated. Full Story